Terms of Use


Terms of use details

Terms of Use

Latest update: 2nd of June 2018

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.


Keepeat App

These terms of use is a legal agreement between users and Keepeat, Inc. from now on referred to as ‘Keepeat App’ which governs the usage of the Mobile Application for Android and iOS and its official Website: www.keepeatapp.com. The Keepeat App service is a platform where registered users can buy food from outlets (referred to as ‘restaurants’ or ‘food outlets’ hereafter) for a reduced price as the food would have gone to waste otherwise. The main mission of the Keepeat App is for users to save food and eat affordably and for restaurants to minimize their waste.

https://www.keepeatapp.com/ is owned and managed by Keepeat, Inc.


Conditions of Using the Keepeat App Service

As a user of the Keepeat App, the user must adhere to the below listed rules in order to buy food through the Keepeat platform:

– Provide valid credit card information

– Accept these terms of Keepeat App’s service

– Ensure that the service is updated with the updated contact information at all times


Payment of the Order

The end-user will pay for the food order via the Keepeat App service. The Keepeat App may use a third-party supplier for the payment. Once the order has been made, no cancellation or amendments are allowed due to the nature of the food i.e. the rapid aging of the food.

We accept payments online using Visa and MasterCard credit/debit card in AED.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.


Order and Confirmation

Once the user is logged in to the Keepeat App service through the App, a food order can be placed via the App using a suitable electronic device.

The following personal information is necessary to be stored at Keepeat App in order to make the anticipated purchase:

  • Email address
  • Full name
  • Phone number

After the order has been placed, the interface will be showing an order confirmation in form of a receipt on the screen.


Pick Up

The user shall pick up the food within the timeframe communicated by the specific food outlet. In the event of a no show, or in the event of the user running late to the premises of the food outlet, the outlet has the right to deny the user the food and in such cases the user has no right to receive any refund.


Reclamations and Information Accuracy   

The Keepeat App is not liable for the food quality in any of the listed food outlets. The Keepeat App is solely a trader of the food and takes no responsibility for errors that may occur during pickup of the food. All partnering food outlets are in agreement with preparing the food in accordance with the legislation with the laws of storing, preparing and transporting the food in the UAE.

Moreover, The Keepeat App does not take any responsibility for the accuracy of any information or offers given by food outlets present on the Keepeat App service. Nevertheless, the same applies for any potential coupons and discounts. There will be no warranty from the Keepeat App service with regards to any changes of information made from third parties with regards to the same as listed above. The Keepeat App service will not be able to review all content that is available on the App or Website. However, the Keepeat App service is dedicated to correcting any potential system errors and bugs in a timely manner and will keep the platform free from viruses.

If anyone using the Keepeat App detects an error in the Keepeat App service or a technical error an email can be sent to the following email address: info@keepeatapp.com


Limitations to the Usage of the Keepeat App Service

All users should adhere to the terms of use set out by Keepeat App service and shall not cause any harm to other users or affiliated food outlets.

The Website and/or Application shall not be used for any other purpose other than what Keepeat App strives for. No one is allowed to reproduce, duplicate, transit or sell any materials or information gathered from the Keepeat App or Website. All content such as the logo, audio, video, images and text is owned by Keepeat, Inc.  and any breach of the above mentioned can end in suspension or legal action may be taken against the violating party depending on the severity of the case.

No one shall effort to violate the security of the Keepeat App through the Website or App or disassemble, attempt to derive or trade secrets from the Application or Website. Lastly, no information shall be used in a way to benefit a third-party without Keepeat App’s knowledge.



Every user is granted a limited license to use the Keepeat platform via its Application or Website. This license is non-exclusive and non-transferable and shall only be used by the registered user.


Keepeat Alterations and Rights

The Keepeat App reserves the right to adjust or add any are feature to its service at any point of time. Furthermore, the Keepeat App reserves the right to restrict and/or suspend any user without any prior notice. The user will in that case be suspended from both the Keepeat App as well as restricted access to the Website.


User Responsibility

All passwords and access codes tied to the Keepeat App or Website shall be managed by the user.


Fees Associated with the Keepeat App

At this time there is no charge associated with using the Keepeat App service via the App or Website. Kindly note that the Keepeat App does reserve the right to begin charging fees for various parts of the service through the App or Website as it deems fit in the future.


Intellectual Property Rights

As a user of the Keepeat App service kindly note that all information, intellectual property rights, logos, patents, property rights, trademarks and copyrights owned by either party shall remain in the ownership of that specific party.  Users of the Keepeat App service have the right to remain the solitary holder of the information and content provided through the Keepeat App or Website. Likewise, the Keepeat App is the only owner of all information relating to the Keepeat App including all content, logos, source codes, name, software, copyrights and patents.

However, in case of suggestions for improvement regarding errors or bugs; from the user to the Keepeat App – the Keepeat App reserves the right to take exclusive ownership of that information upon the handover of information from the user.

The Keepeat App reserves the right to display any form of marketing/advertising on any location of its Application or Website at any point of time, with no restrictions with regards to a user’s content. Lastly, the Keepeat App reserves the right to modify, reformat, reproduce, cache, distribute or commercially exploit content posted by its users on the Website or Application.


Privacy; Non-Solicitation

As a user of the Keepeat App service through the Website or Application you agree and promise to treat all information as confidential. The information seen on the Keepeat Service shall be used only within the limitation to the service with no exception. The user is expected to treat the information found on the Keepeat Service via the App or Website as he or she treats his or her own confidential information. Moreover, it is prohibited to indirectly or directly persuade an employee who has been a part of Keepeat, Inc. to terminate his or her contract with Keepeat, Inc. in order to join another entity or enter contractual obligations within 6 months from the applicable date.


Copyright Infringement

Material present on other platforms or Websites may be protected by laws in the UAE and/or worldwide governing the same. Hence, the terms of use of those platforms or Website governs your use of that material (and not this agreement).

No content from the Website or Application may be used in any manner that will invade or overstep on intellectual property rights or any copyrights upon a third-party or the Keepeat App. Any user who violates the infringement copy rights in any kind of way will be terminated without prior notice by the Keepeat App.

In the event that a user believes that his or her intellectual property rights have been copied or violated as a result of copyright infringement please contact the Keepeat App team.



This Agreement does not create any agency or partnership relationship between the parties hereto.  This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates governing such agreements, without regard to conflicts-of-law principles.  The sole and exclusive jurisdiction and venue for any litigation arising out of this Agreement shall be an appropriate federal or state court located in United Arab Emirates, and the parties agree not to raise, and waive, any objections or defenses based upon venue or forum non conveniens.

This Agreement contains the complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings whether written or oral, express or implied.  If any provision of this Agreement is held invalid, illegal or unenforceable by a court of competent jurisdiction, such shall not affect any other provision of this Agreement, which shall remain in full force and effect.

No amendment or alteration of the terms of this Agreement shall be effective unless made in writing and executed by both parties hereto. This Agreement may be assigned by Keepeat App, without prior consent of Counter Party, in the event of transfer of controlling interest of Keepeat App to and/or otherwise as a result of merger or acquisition of Keepeat App by the assigned entity.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

Refunds will be done only through the Original Mode of Payment.


Delivery/Shipment Policy

Keepeat App will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE


Privacy and Cookie Policy

Latest update: 2nd of June 2018

Please read the below privacy and cookie policy before accepting the terms of use through the Keepeat App service via the Application or Website.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Privacy and Cookie Policy

The team behind the Keepeat App would like to thank each user for showing his or her interest in our service.  The individual user’s privacy is our highest priority, hence rest assured that the data and privacy is handled with the outmost caution and care. By using our service either through the Application or Website the user agrees to the use, collection and transfer of the information given as described in this policy.

Moreover, the Keepeat App service uses cookies on its website; cookies are stored on a user’s device in order to enhance the user experience. There are two types of cookies used on the Keepeat App website and these two are; website cookies as well as specific session cookies. The main difference between the two is that the session specific cookies are deleted once the browsing session has been closed. The Keepeat App service reserves the right to use any web analytics service for collecting data through cookies. The user has the possibility and right to accept or decline using cookies, this can be done in the user settings but if declining to use cookies the functionality of the Keepeat service might be affected.

When using Keepeat App’s services through the application, merchants that have a business relationship with the Keepeat App will have access to your details if required. In the rare cases of a court order or law or any unforeseen circumstances your information must be shared with the relevant party in order to resolve the case.

Privacy and Data Protection Laws within the UAE

There is no specific privacy law as such within the UAE, but there are general provisions that regulate the privacy of an individual. The Keepeat App processes all privacy information in line with the GDPR guidelines. In addition, one of the laws that can be applied for Privacy provisions is the UAE Penal Code, which protects individuals if anyone discloses, publicizes or violates the privacy or secrets of an individual. Moreover, the Dubai International Financial Centre has its own data protection law which is similar and consistent to the EU Data Protection Directive 95/46/EC and the UK Data Protection Act 1998).

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

What information is collected?

The Keepeat App gathers Personal Data and Other Data information in order to increase the ease to reduce food waste through Keepeat App’s business activities. The information may be used directly or indirectly and can include your location data at certain times.

The Personal Data that is submitted to Keepeat App is used to acknowledge you as a specific customer.

The Other Information refers to information that does not determine your identity, such information includes the following examples; time spent on the app and might include browser history as well as webpages visited.

Keepeat App always works to enhance the customer experience, which is one of the main reasons the above-mentioned data is collected. To be more specific, the collected data is analyzed with the aim to understand how the application is being used in order for the Keepeat App team to simplify and enhance the user experience.

Information is also collected from our trusted Payment Service Provider, this occurs upon purchases being completed within the App. This information only includes details that a user has provided the Keepeat App with i.e. credit card information in order to be able to facilitate the transaction. It is important to note that every Keepeat App user must adhere to the applicable laws applying to performing this transaction (for example anti-money laundry rules). In some cases Keepeat App collects users’ unique Google and Apple Identifiers for advertising purposes – mainly to recognize their specific mobile devices to support the business activities and tailor-make the services for a better user experience. However, these identifiers can be reset on a user’s device depending on the operating system and are not tied to the Keepeat App permanently.

How do we collect your Personal Data?

Personal Data is collected in two different ways. Firstly, Keepeat App collects the data that each user submits by signing up to the Keepeat platform; this includes the mobile phone number, email address, name, password, country and exact location. Secondly, some information is collected from the way a user interacts and uses the Keepeat App. This information is essential in order to perform the sufficient service as well as obeying to necessary regulations between the user and the Keepeat App.  Another important fact to note is that Keepeat App reserves the right to collect information about a user’s specific location while the user is accessing the platform (this is determined through the mobile device´s GPS) and is needed to ensure an improved user experience. The location data can be collected in two different ways, either through the location services on a mobile device or the wireless carrier. Note that the location data on a mobile device is never collected unless the user permits Keepeat App to access the location.

While users use the Keepeat App data is automatically logged along with other relevant device information as well as payment information. In the section about cookies a more detailed description can be found on how data is collected through cookies. Note that this information is essential to perform the action (of purchasing food items through Keepeat App).

As described in this text, Other Information might be gathered for the sake of enhancing the Keepeat App services. This information can include the following: times of accessing the platform, device type, activities undertaken, length spent on a specific activity etc.

Purpose of using your Data

The main purpose of the usage of the collected user data is to ensure that the user is enabled to use the Keepeat App service in a good and effective manner. In order to enhance the user experience Keepeat App reserves the right to provide the users with information and/or updates for specific outlets via email or phone. In addition, the ultimate goal is to always improve the Keepeat App platform as well as develop new features and tailor-make the experience while users are interacting with the App.

A user’s personal data is crucial to enable billing, storage of information such as at which food outlets the user has purchased food from and the user’s details will also be shared with the affiliated food outlets in order to enable the order as described above. By having access to users´ Personal Data, Keepeat App is able to personalize the experience within the App and gain customer insights – in this way Keepeat App is for example able to shortlist restaurant close to a user´s location in order to simplify the search process for discount items.

Once a user starts using the Keepeat App services he or she automatically accepts that his or her personal data will be stored with the Keepeat App service as described in this Privacy Policy. If a user doesn’t agree with this privacy policy he or she can change his or her mind at any time. Some of the information can be updated through a third party application (in this case Facebook) if this was the sign up method when becoming a part of Keepeat App. Settings can be can be changed and removed within this platform as the user deems fit. Every user is responsible for keeping their individual information up to the most recent information. A user can ask for a correction or deletion of the data submitted to Keepeat App at any point of time. In order to demand deletion or correction of data kindly contact the Keepeat App team on: info@keepeatapp.com

Users are entitled to request to see what Personal Information Keepeat App possesses, this information can be provided by request in an electronical and structured format.

In rare cases the Keepeat team will use the details to contact the user if necessary. When an account is registered with Keepeat App, every user has a choice of receiving updates from Keepeat App, if consent is given – a user´s Personal Data and Other Information may be used to communicate about the Keepeat Services provided in the App. In some cases, Keepeat App reserves the right to notify users of services or promotions as the Keepeat App team deems fit.

In addition, Keepeat App reserves the right to send messages of promotional character (marketing, advertising or other information) that might be of interest to its users. Promotional activities might also be conducted on Keepeat App’s social media platforms. Every user has the possibility to demand to not be included in any promotional activities or receive any information from Keepeat App. The only goal for the above mentioned activities is to ensure that the users receive potential product offerings that the Keepeat App team believes is in interest for the specific user.

When users sign up on the Keepeat App using a social media channel (such as Facebook), Keepeat App might collect a user’s public profile information. This information is permitted under the Terms and Use of the specific platform (this case Facebook). In case a user is not happy with this he or she needs to change the preferences on the social media platform used.

In the event of promotional activities, Keepeat App might ask for additional Personal Data to be provided (as needed for contests or surveys etc.) and it’s up to each user to participate based on their own wish.

Moreover, location data, IP address, performance data, as well as payment methods of a user’s device may be tracked and stored by the Keepeat App service. However, a user can manage the preferences (and notification) settings from the mobile device at any point of time. The Keepeat App team might contact a user to inform the user about coming changes or ask him or her to fill out a survey about the services.

Keepeat App always aims to ensure a safe environment hence a user’s Personal Data might be used to detect or prevent harmful activities, these include security incidents, frauds etc. Therefore, Keepeat App will have to conduct risk assessments in some rare cases in order to ensure information authenticity given by the users.

Who is Responsible for your Personal Data and how is it Sored

Keepeat App is responsible for user data submitted and in this case Keepeat App is also the controller of all Personal Data.  Rest assured that your data is only shared with the Keepeat App team and is never passed on or sold for marketing purposed to outside parties. The only information that is shared with third parties is information that is required to provide you with the service.

Keepeat App uses third parties in some aspects of the actual platform. These third parties may be located inside or outside of the UAE. Any transfer of the Personal Data will always be in line with the applicable laws. Necessary agreements are put in place prior to any information sharing in order to ensure full protection of our users’ data.

A user’s Personal Data is kept until a user retain his or her account with Keepeat App or as needed in order to provide users with the Keepeat App’s services as well as to fulfill Keepeat App’s legal obligations. However, a user can request deletion of Personal Data and closure of the Keepeat App account at any time. However, do note that some of a user´s Personal Information might be retained due to legal obligations such as reporting and auditing requirements. Information shared publicly by a user such as reviews, might still be public post account closure. In addition, tshe Personal Data might still be in a backup system at one of Keepeat App’s back ends but will be deleted in due time i.e. once the backup system expires.

Protection of your Data

The Keepeat App service has a high level of security in forms of technical means and firewalls to protect all user data from unauthorized access, loss and manipulation. The Keepeat App is always ensuring to use the newest methods in order to ensure maximum security and processing of your data. All our credit card payments are encrypted i.e. no external parties are able to read the information (in this case Personal Data). Our Payment Service Provider is PCP compliant and the transactions are processed with the international security standards i.e. DSS/PCI (valid for cards like MasterCard, Diners, Visa etc.).